Customer Care Policy

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We strive to provide a seamless shopping experience for our customers. Ordering from us is simple; you can conveniently place your orders through our website. Once your order is placed, we'll promptly send you a confirmation email to ensure transparency throughout the process.

For payment, we offer various secure online payment methods for your convenience. Please note that our listed prices exclude taxes and shipping fees unless explicitly stated otherwise.
 

When it comes to shipping and returns, we aim to process and ship orders within a specified timeframe. We understand that sometimes returns or exchanges are necessary. Therefore, we accept them within a certain period after delivery, subject to certain conditions.

Should you receive a damaged or defective item, please notify us promptly within a specified timeframe. We'll assess the situation and offer replacement or refund options accordingly. Additionally, if you need to cancel your order, you can do so before it's shipped out.

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Some products may come with manufacturer warranties, so be sure to review the terms provided. Our customer service team is always available to assist you with any inquiries or concerns you may have. You can reach out to us via email or our website's contact form, and we'll be happy to help.

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Free Local Delivery 

 

Eligibility: To qualify for free local delivery, the delivery address must be within a 20-mile radius of our company's facility. Customers residing outside this radius will not be eligible for this service.

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Availability: Free local delivery is available only for select items as indicated by the "Local Delivery" ribbon displayed on the product page. Customers can check the availability of this service for specific items during the checkout process on our website or by contacting our customer service team.

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Delivery Process: Upon placing an order eligible for free local delivery, customers will receive a confirmation email or notification confirming their delivery details. Our delivery team will then transport the order to the specified address within the agreed-upon timeframe.

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Privacy and Safety Policy

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Protecting your privacy and ensuring your safety online are paramount to us. Our privacy policy outlines how we collect, use, and protect your personal information. We adhere to strict security measures to safeguard your data and ensure secure transactions.

By using our website, you agree to abide by our terms of service, which detail your rights and responsibilities while using our platform. We employ industry-standard security measures to protect your data and prevent unauthorized access.

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Rest assured that we handle your data in compliance with relevant regulations and do not share or sell it to third parties. We value your feedback and welcome any suggestions you may have for improving our services.

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Please feel free to contact us with any concerns or suggestions you may have. We appreciate your trust in us and are committed to providing you with a safe and pleasant shopping experience.

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Address Update Responsibility Policy

 

It is the responsibility of the customer to ensure that the shipping address provided during the checkout process is accurate and up-to-date. In the event that an incorrect address is inputted, it is incumbent upon the customer to promptly update this information directly with the designated shipping carrier. Failure to provide accurate shipping information may result in delayed delivery or non-delivery of the ordered items. To facilitate a smooth delivery process and avoid any inconvenience, we strongly encourage customers to review their shipping information carefully before finalizing their orders. Once an order has been placed and processed, any address corrections or updates must be communicated directly to the shipping carrier. We, Zarina Sciences, cannot be held liable for any delays or non-deliveries resulting from inaccurate address information provided by the customer. Thank you for your understanding and cooperation in ensuring a successful delivery of your order.